All of our items have a FREE SHIPPING OPTION

We strive to ship your items as fast as humanly possible--and try to regularly beat our goal of 5 business days from your order date.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@wishrockrelaxation.com.

All orders cancelled after 48 hours are subject to a $20 administration fee, if your order has not shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as well as a 15% restocking fee. Refunds will only be issued to the original credit card that you used when placing your order. 

• If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner.  If you do decide to go with curbside delivery, expect to have help with moving the chair into your home and desired location as many of our chairs are quite heavy.
• If you choose white glove delivery, there will be an additional charge of $250. Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up.  Because we have to use an outside contractor for this service, your delivery time will be extended by one week.  Also, if you have a difficult location (several stairs with challenging turns etc) please send us pictures so that we can make sure the delivery company is prepared. If they arrive and it requires a 3rd man, there'll be extra charges such as an extra return trip and fee--we don't want you (or us) to have any surprises.  Please really think about if you need white glove delivery--it's a lot more challenging and expensive to add it after your order has been placed.

We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Wish Rock Relaxation.

BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM.Signing for receipt of a damaged product removes the liability of the shipping company and Wish Rock Relaxation. Once you accept your shipment as non-damaged, the item is yours.

If for some reason you have decided to return your item, it will need to be boxed back up and placed onto the pallet for pickup.  We offer free returns within 30 days, however you are responsible for the return shipping costs (which will include outbound shipping where applicable) and any restocking fees from the supplier (15% from those that charge it - HT) unless you exchange your item for an equal or more expensive item.  We will work with you to help you get into the right chair for you and will do our best to mitigate the fees wherever possible.

Lowest Price Guarantee

We are committed to offering you the best prices possible online with the absolute best possible value.  So committed, that we are willing to put our money where our mouth is.. and offer you a 30 day best price guarantee where we'll refund you the difference--even from our own site!  It's important to us that you feel confident that you are getting the absolute best price possible.  This does exclue all Luraco chairs.

It's really simple too--if you find a better price available online, just email us a link to the same product on our website or on our competitor's website within a month of your order date and we will get you your money back.  

If you find an online retailer who is selling the same item at a lower price, you can call us as you are going through the buying process, we'll verify the price and match it! Easy - Peasy!  Also, feel free to contact us / call us at 803-574-WISH (9474) ----yes, we work that quickly.  ;)

Here's what you need for our 100% Price Guarantee:

1. Before requesting your Price Match Guarantee, you must purchase the item from Wish Rock Relaxation
2. Competitor website cannot be a discounter / auction etailer (ebay, overstock, etc)
3. Competitor must be an online store; they may not have a retail location
4. Promotions such as rebates and BOGO (buy one get one) are not eligible
5. Competitor must be an Authorized Retailer of the item
6. Item must be in stock on the competitor's website
7. The Price Match Guarantee includes the item price and the shipping charges; DOES NOT include sales tax.
8. Excludes Luraco Chairs

Start Here >> A message from our Top Rock

We are a Veteran/Family owned company out of Golden Colorado.  We take the business of keeping you happy at the top of our priority list.  We genuinely love what we do and look forward to assisting you as best we can through the buying process.

• Lowest Price Guarantee:  we really mean it!  Call us with proof of whatever other deal you've found and we will meet it or beat if possible.  *Excludes Luraco*
• Free Shipping:  we ship your item for free to your desired location.  We work hard to get your orders in to our manufacturers as fast as humanly possible and usually have BOLs within 48 hours if not sooner.  You will need to assemble and place your chair exactly where you'd like it.  If you think you'll need white glove delivery, please let us know.  ($250 extra + another week in delivery time)
• No Tax:  one of the great benefits of buying online!  Even if you live in our home state of CO, you pay no tax--we'll cover it for you!
• Norton Shopping Guarantee: $10,000 of identity theft protection, $1000 purchase guarantee and $100 Price Guarantee.
• World Class Customer Service:  we whole-heartedly believe in going the extra mile for you.  We have and we will work hard to help you find the best chair to meet your needs and budget.  If something doesn't go as planned, we've even been known to send gourmet chocolates to help take the bad taste out of your mouth.  ;)
• Veteran/Family Owned & Operated:  our founder is a US Naval Academy Grad and was one of the first women to serve on warships. She is a proud veteran and mother of two girls.
• Financing is Available:  we offer four different financing options that are sure to meet your needs--whether you need a quick 6 month 0 interest/0 payment option or longer terms, we've got you covered.  If you have questions about what's best for you, please don't hesitate to call us.
• Safe & Secure:  our site offers 256 bit encryption to assure your safety.