All orders canceled after 48 hours are subject to your cc fees (close to 3%) which are non-refundable, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.
Within 30 days of your ship date, you may request a return.
Because all of our suppliers offer different return policies, we will handle your returns on a case-by-case basis. Wish Rock Relaxation is an online-only store; does not carry inventory and ships all product direct from the manufacturer to you. That being said, you have 30 days from your item's shipment to request a return. This applies for all of our manufacturers except for all UltraComfort and any Refurbished / Certified Pre Owned Chairs. They now no longer accept any form of return or SWAP out due to buyer's remorse. However, if your chair arrives damaged, they will replace it.
Please note, all swapped chair orders are final sales. (If you have exchanged one chair for another, the new chair is considered to be a final sale)
Typically, our suppliers offer returns within the first 30 days and a 15% restocking fee (Human Touch, Cozzia (Svago, JP Medics and ErgoTec)) while some offer higher restocking fees of 20% -- all Infinity (Kyota, Infinity, Sharper Image and RockerTech), Daiwa and Johnson Brands (Synca, Johnson and Inner Balance Wellness).
You will also be responsible for actual shipping costs in both directions back to the supplier and any associated fees. Fees are also subject to change and may be higher depending on the supplier. Since we have paid to ship the item to you (even though you have received free shipping), you will need to pay the actual shipping in both directions as well as all associated fees with returning your item.
Please note: UltraComfort no longer accepts any returns due to change of heart and also no more SWAPs. We do not accept any UltraComfort returns. If your chair arrives damaged, we will do everything in our power to make it right and UltraComfort will either repair or replace it.
In some cases, if you choose to go with a different chair from Wish Rock Relaxation, we will be able to help with some of the fees and shipping costs. Our goal is to provide you with the best possible customer service and we will do our best to help however we can and to absorb as much of the fees as possible if you swap to a different chair that we carry.
In the event that you have technical/quality issues with your chair, we will work with you and the manufacturer to make sure that we either repair your chair, replace it or exchange it for an equal or better chair. We will do everything possible to make this right.
If you have chosen white glove delivery and then wish to return your chair, you will be responsible for all actual shipping fees incurred with your order. Because the boxes and packing materials are removed in a white glove delivery, you will also need a white glove pickup of your item which is often much more costly.
If you refuse repair or replacement of your item, you will be responsible for all shipping fees in both directions and any fees associated.