All of our items have a FREE SHIPPING OPTION within the contiguous United States (we will need to quote out all Alaska, Hawaii, Puerto Rico and Canadian orders)

We strive to ship your items as fast as humanly possible--and try to regularly beat our goal of 5 business days from your order date.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@wishrockrelaxation.com.

Cancellation

All orders canceled after 48 hours are subject to cc administration fees (since those are not refundable to us), if your order has not shipped.

• If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner.  Our carriers will typically bring your chair to the front door for you--many of our chairs come in 2-3 boxes.  Oftentimes, the chair arrives fully reclined in one big box with the armrests in another box and the footrest in the last box.  Typical assembly requires attaching the armrests and the footrest.  In some cases, a pedestal for your remote.  We have many installation videos available on our site and youtube channel.  If you do decide to go with curbside delivery, expect to have help with moving the chair into your home and desired location as many of our chairs are quite heavy.  
• A dolly (or 2) will greatly assist in moving your chair to the right location in your home
• Tip for moving your chair once it is assembled:  fully recline your chair; place dolly next to the chair and "tip" chair onto its side on the dolly.  You will then be able to roll your chair wherever you would like!  (Note:  this is not advisable for the OHCO M.8 and would void your warranty)
• If you choose white glove delivery, there will be an additional charge of $250. Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up.  Because we have to use an outside contractor for this service, your delivery time will be extended by one week.  Also, if you have a difficult location (several stairs with challenging turns etc) please send us pictures so that we can make sure the delivery company is prepared. If they arrive and it requires a 3rd man, there'll be extra charges such as an extra return trip and fee--we don't want you (or us) to have any surprises.  Please really think about if you need white glove delivery--it's a lot more challenging and expensive to add it after your order has been placed.

We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Wish Rock Relaxation.

BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for receipt of a damaged product removes the liability of the shipping company and Wish Rock Relaxation. Once you accept your shipment as non-damaged, the item is yours. 

***If your item looks questionable upon delivery, CALL US at 803-574-9474 (WISH) and we'll immediately get the manufacturer involved while the Shipping Agent is on-site.****

30 Day Return Policy

We want this to be one of the best purchases that you've ever made!  If you don't completely love your item, we will work with you to get into the right chair OR you can simply return it within 30 days of the ship date.

If you'd like to exchange your chair for another chair we carry, we would love to keep your business and will work to absorb all the fees to help you get into a better chair to meet your needs.

• Item must be repackaged in it's original packaging, and must include all parts, hardware, controller and accessories.  If you no longer have packaging, you will need to supply or pay for repackaging and likely a white glove pickup. 
• Applies only to orders within the continental US.  If we've shipped a chair to you in Hawaii, Alaska, Puerto Rico or abroad the shipping fees were likely $800-$1200 in one direction. 
• In the event that you have technical/quality issues with your chair, we will work with you and the manufacturer to make sure that we either repair your chair, replace it or exchange it for an equal or better chair. We will do everything possible to make this right.  If you choose to refuse repair or replacement, you will be responsible for the shipping in both directions and any fees associated.
• FFL Brands (OHCO, Panasonic, D.Core and Positive Posture) no longer accept any returns; because of this, FFL Brands are now completely excluded from our return policy.

Restocking fees are also typical in the industry.  Specifically, several of our suppliers do charge them -- Human Touch, Cozzia (Svago, JP Medics, ErgoTec) and UltraComfort are 15% while Synca (Johnson) is 20%.

We will work with you to absorb the shipping and restocking fees if you choose to switch to another chair with us.  If you end up wanting to return your item, you will be responsible for the shipping in both directions and any applicable restocking fees.

Lowest Price Guarantee

We are committed to offering you the best prices possible online with the absolute best possible value.  So committed, that we are willing to put our money where our mouth is.. and offer you a 30 day best price guarantee where we'll refund you the difference--even from our own site!  It's important to us that you feel confident that you are getting the absolute best price possible.  This does exclue all Luraco chairs.

It's really simple too--if you find a better price available online, just email us a link to the same product on our website or on our competitor's website within a month of your order date and we will get you your money back.  

If you find an online retailer who is selling the same item at a lower price, you can call us as you are going through the buying process, we'll verify the price and match it! Easy - Peasy!  Also, feel free to contact us / call us at 803-574-WISH (9474) ----yes, we work that quickly.  ;)

Here's what you need for our 100% Price Guarantee:

1. Before requesting your Price Match Guarantee, you must purchase the item from Wish Rock Relaxation
2. Competitor website cannot be a discounter / auction etailer (ebay, overstock, etc)
3. Competitor must be an online store; they may not have a retail location
4. Promotions such as rebates and BOGO (buy one get one) are not eligible
5. Competitor must be an Authorized Retailer of the item
6. Item must be in stock on the competitor's website
7. The Price Match Guarantee includes the item price and the shipping charges; DOES NOT include sales tax.
8. Excludes Luraco Chairs

Start Here >> A message from our Top Rock

We are a Veteran/Family owned company out of Golden Colorado.  We take the business of keeping you happy at the top of our priority list.  We genuinely love what we do and look forward to assisting you as best we can through the buying process.

• Lowest Price Guarantee:  we really mean it!  Call us with proof of whatever other deal you've found and we will meet it or beat if possible.  *Excludes Luraco*
• Free Shipping:  we ship your item for free to the contiguous United States. If you are looking to ship to Hawaii, Alaska or Canada we will need to work up a quote.  We work hard to get your orders in to our manufacturers as fast as humanly possible and usually have BOLs within 48 hours if not sooner.  You will need to assemble and place your chair exactly where you'd like it.  If you think you'll need white glove delivery, please let us know.  ($250 extra + another week in delivery time)
• 30 Day Free Returns:  Don't love your massage chair? You can return your order within 30days of the purchase date, no question asked for FREE. (see our Free Return Policy)
• No Hidden Charges:  one of the great benefits of buying online!  Even if you live in our home state of CO, what you see is what you'll pay--nothing more!
• Financing Made Easy*:  we are proud to be the first online-only financing partner of Synchrony Bank's online platform, SatrisFi.  Depending on your credit and the price of your item, you can qualify for up to 5 years of 0% Financing.  Check out our different financing options here. 
• Norton Shopping Guarantee: $10,000 of identity theft protection, $1000 purchase guarantee and $100 Price Guarantee.
• World Class Customer Service:  we whole-heartedly believe in going the extra mile for you.  We have and we will work hard to help you find the best chair to meet your needs and budget.  If something doesn't go as planned, we've even been known to send gourmet chocolates to help take the bad taste out of your mouth.  ;)
• Veteran/Family Owned & Operated:  our founder is a US Naval Academy Grad and was one of the first women to serve on warships. She is a proud veteran and mother of two girls.
• Safe & Secure:  our site offers 256 bit encryption to assure your safety.