Shipping & Returns
All of our items have a FREE SHIPPING OPTION
We strive to ship your items as fast as humanly possible--and try to regularly beat our goal of 5 business days from your order date. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
All orders canceled after 48 hours are subject to a $20 administration fee, if your order has not shipped. If you order has shipped, you (the buyer) will also be responsible for all actual shipping charges as well as a 15% restocking fee (wherever applicable). Refunds will only be issued to the original credit card that you used when placing your order.
If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner. Our carriers will typically bring your chair to the front door for you--many of our chairs come in 2-3 boxes. Oftentimes, the chair arrives fully reclined in one big box with the armrests in another box and the footrest in the last box. Typical assembly requires attaching the armrests and the footrest. In some cases, a pedestal for your remote. We have many installation videos available on our site and youtube channel. If you do decide to go with curbside delivery, expect to have help with moving the chair into your home and desired location as many of our chairs are quite heavy.
A dolly (or 2) will greatly assist in moving your chair to the right location
Tip for moving your chair once it is assembled: fully recline your chair; place dolly next to the chair and "tip" chair onto its side on the dolly. You will then be able to roll your chair wherever you would like!
If you choose white glove delivery, there will be an additional charge of $250. Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up. Because we have to use an outside contractor for this service, your delivery time will be extended by one week. Also, if you have a difficult location (several stairs with challenging turns etc) please send us pictures so that we can make sure the delivery company is prepared. If they arrive and it requires a 3rd man, there'll be extra charges such as an extra return trip and fee--we don't want you (or us) to have any surprises. Please really think about if you need white glove delivery--it's a lot more challenging and expensive to add it after your order has been placed.
We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, not Wish Rock Relaxation.
BEFORE you sign the shipping weigh bill, please THOROUGHLY INSPECT YOUR ITEM.Signing for receipt of a damaged product removes the liability of the shipping company and Wish Rock Relaxation. Once you accept your shipment as non-damaged, the item is yours.
If for some reason you have decided to return your item, it will need to be boxed back up and placed onto the pallet for pickup (where applicable). We offer free returns within 30 days, however you are responsible for all (in and outbound) shipping costs and any restocking fees (we have some suppliers who charge up to 15%--Human Touch & UltraComfort America) unless you exchange your item for an equal or more expensive item. We would like to work with you to help you get into the right chair for you and will do our best to minimize the fees wherever possible.