SatisFi | SYNCHRONY Financing_Sandbox

Frequently Asked Questions

1. What happens if I don’t qualify for the first financing offer?
If you do not qualify for the first financing offer, you may be presented with a subsequent offer (subject to credit approval) that can be used to complete the purchase. Wish Rock Relaxation works with multiple financing providers to present you with financing solutions that best fit your needs. Once you agree to the terms and accept the offer, you can use the financing solution to complete your purchase. If you decline the offer, you will be brought back to the checkout process where you can proceed with your order using a different form of payment.

2. Which providers may present a financing offer when I apply?
Wish Rock Relaxation works with multiple partners. Synchrony is the primary lender and they are the bank behind the primary offer presented. If you are not approved for this financing offer, you may be presented additional offers from other providers, pending credit approval.

3. How do I pay my bill?
Each financing offer provider has their own payment process. See card or terms for details. All payments are made to the issuing provider of the financing offer you select.

Synchrony Bank
  • Pay Online: Register your account at mysynchrony.com and log in to easily manage and pay your bill.
  • Pay By Phone: Contact Synchrony Bank Customer Service during business hours at 1-844-335-5909. Monday - Friday 7:30 AM - 12:00AM ET | Saturday 10:00 AM - 7:00PM ET | Sunday - Closed.
  • Pay By Mail: To ensure your payment is on time, mail in advance of the payment due date. Send payment to: Synchrony Bank P.O. Box 960061 Orlando, FL 32896-0061

Genesis Credit 
  • To manage your Genesis account or for more information, please click here

4. If I am approved, what happens next?
You’ll have the opportunity to accept or decline the offer. If you accept the offer, additional information and terms will be provided to you and you can proceed to complete the purchase. If you decline the offer, you will be brought back to the checkout process where you can proceed with your order using a different form of payment.

Financing Details

Synchrony Bank: 
Synchrony is a premier consumer financial services company delivering customized financing programs across key industries. Synchrony works with thousands of businesses large and small, helping national chains and local merchants offer credit cards with budget-friendly financing.

*Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Account APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer anytime.

**Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. These payments equal the initial total promo purchase amount divided by the number of months in the promo period and rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Regular account terms apply to non-promo purchases. New account APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval by Synchrony Bank. We reserve the right to discontinue or alter the terms of this offer anytime.

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